Service Guide

Support

Service Guide

Choose a topic below — service requests, extended warranty activation, order tracking, or operation tutorials.

Extend Warranty

Activate extended coverage with your order information. Keep your serial / order number handy.

  • Have your order number and product SKU ready
  • You’ll receive confirmation after verification
Activate warranty Terms & warranty policy

Order Tracking

Check shipment status anytime. Have your order number and email ready (same as checkout).

  • Use the confirmation email if you lost the link.
  • For missing updates, reach us via Customer Service.
Track my order Need help?

Operation Videos

Official how-to videos for our gua sha board, sliding cupping device, and red light LED panel. Pick your product below — each video walks through safe use and daily care.

Guasha Facial Massage Tool · Operation tutorial

Angle, pressure, stroke direction, duration, and cleaning after use.

Smart Cupping Massage Device · Operation tutorial

Suction levels, gliding technique, session length, and maintenance.

LED Light Therapy Device · Operation tutorial

Distance & timing, recommended modes, eye safety, and cleaning.

Our commitment to you

We stand behind genuine products and clear after-sales policies. Our team resolves issues promptly and communicates honestly at every step. Your feedback drives product and service improvements. If expectations aren’t met, contact us—we’ll work to put it right and earn your continued trust.